This Privacy Policy explains how SleepDynamics.online collects, uses, shares and protects personal information when you visit sleepdynamics.online, purchase a program, create an account, contact support or otherwise use our services.
Information we collect
- Contact information such as name, email address, telephone number and billing address.
- WooCommerce account and order information, including purchased programs, transaction status, downloads, refunds and support history.
- Payment-related information processed by payment providers. We generally receive transaction confirmation and limited payment details, not complete card numbers.
- Technical information such as IP address, browser, device type, referring page, site activity and approximate location.
- Messages, form submissions, survey responses and information you voluntarily provide.
How we use information
We use information to operate the website, create and protect accounts, process orders, provide course access, deliver transactional messages, troubleshoot downloads, prevent fraud, respond to support requests, maintain records, improve our services, enforce agreements and comply with legal obligations.
WordPress and WooCommerce
The store uses WordPress and WooCommerce. Checkout, account, order and download information may be stored in the website database and hosting environment. Authorized administrators and service providers may access information as needed to perform their roles.
Cookies
Essential cookies may support carts, checkout, account sessions, security and preferences. Analytics or marketing cookies may be used when enabled and where appropriate consent is obtained. Browser or consent settings may block cookies, but disabling essential cookies can prevent account and checkout functions from working.
Payments
Payments are processed through the payment gateways enabled in WooCommerce. Each provider processes information under its own privacy terms and security practices. Review the provider disclosures shown during checkout.
Service providers
We may share necessary information with hosting, payment, email, fraud-prevention, analytics, customer-support, course-delivery and website-maintenance providers. We may also disclose information when legally required, to protect rights or security, or in connection with a business transfer.
Marketing communications
If you opt in, we may send program news, educational updates or offers. You can unsubscribe through the email link or contact support. Order, access and security messages are transactional and may still be sent.
Health information
Do not submit detailed medical records, diagnoses or highly sensitive health information through general contact forms. SleepDynamics.online is an educational ecommerce website and is not presented as a healthcare provider or HIPAA-covered clinical service.
Data security
We use reasonable administrative and technical safeguards appropriate to the information handled. No internet transmission or storage system is completely secure, and absolute security cannot be guaranteed.
Retention
We retain information as reasonably necessary for course access, customer service, tax and accounting records, fraud prevention, dispute resolution and legal compliance. Retention periods vary according to the record type and applicable requirements.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion or a copy of personal information, or to object to certain processing. Rights may be limited by legal exceptions and recordkeeping requirements. We may verify identity before completing a request.
Children
The website and programs are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children in violation of applicable law.
Changes
We may update this policy to reflect operational, legal or technical changes. The effective date above identifies the current version.
Contact
Send privacy requests to support@sleepdynamics.online. You may also contact SleepDynamics.online at 7239 Point Lake Dr #206, Charlotte, NC 28227, USA, or (704) 488-7355.